Privacy Policy

Overview:

By using our website, you agree to the terms and conditions and acknowledge our commitment to protecting your personal information. We collect personal data related to site usage for specific purposes such as order processing, sales, and improving the quality of our services. Users can access and modify their personal information through their accounts on the site. 

Your Account:

When creating an account, you will set up a username and password. We advise that your password be complex to ensure security. You must keep your account information confidential and not share it. You are responsible for protecting your account information and acknowledge that we are not liable for any damage or loss resulting from your failure to protect your account information.

Log Data: 

Like many websites, we collect log data from your browser when you visit our site. This data may include information such as the time and date of the visit, the time spent on each page, and other relevant statistics.

Cookies: 

We use cookies to collect information about your preferences, allowing us to provide efficient and personalized service. 

Security:  

We follow effective measures to protect your personal information. However, no method of transmitting information over the internet can be 100% secure. While we strive to protect your data, we cannot guarantee complete security, and we are not responsible for the actions of third parties. By using our site, you acknowledge and accept these terms. Additionally, we may disclose your information if required by law or by authorities.

Payment:   

Payment information (default methods) will only be shared with the service provider through a secure connection and will not be disclosed to third parties. The service provider will take the necessary steps to protect this information, but complete security cannot be guaranteed once data is transferred over the internet. Credit/debit card  information will not be stored or shared with third parties, and this information will be required with each purchase.

We accept the following payment methods:

  • Jordan: Cash, Visa/Debit card, Apple Pay.
  • Internationally:Visa/Debit card,Mastercard, Apple Pay, PayPal,Google Pay.
  • All transactions in Jordan are conducted in Jordanian Dinar (JOD), and international transactions in US Dollars (USD),

Updates:

Our privacy policy may be updated or amended to meet legal standards. We recommend that users periodically review this section.  


Delivery Terms


  • Delivery Timeline: Orders in Jordan will be delivered within 24 hours (day and night service). In Lebanon and Palestine, delivery may take up to 1 work week.
  • Non-Delivery Days: No delivery in Jordan on Fridays and in Lebanon on Sundays.
  • High Season Orders: During peak seasons or events, delivery times may be longer due to high order volumes.
  • Order Confirmation: Once your order is placed, you’ll receive a call or text for confirmation.
  • Order Modifications: Customers can request order changes via text message.
  • Order Inspection: Please inspect your order upon receipt and report any missing items or defects within 48 hours to be eligible for refund or exchange.
  • Personal Use Only: Products are intended for personal use only and are not to be used for commercial purposes, distribution, or resale.
  • Incorrect Address Liability: O'Shea is not responsible for deliveries to incorrect or invalid addresses provided by the customer.
  • Loss by Assigned Recipient: O'Shea is not responsible if the designated recipient loses the package after delivery.
  • We require your full address (country/city/area) and phone number.

Delivery Fees:

  • Jordan:  2JODs fees for delivery, Free delivery for orders over 15 JODs, 
  • Lebanon: 3$ fees , Free delivery for orders over 35 USD
  • Palestine: Free delivery
  • Occupied Palestinian Territories: 50 ILS
  • International Orders will be calculated.

Refund and Exchange Terms

  • Order cancellations are accepted within 24 hours.
  • Returns or exchanges must be made within 72 hours, with refunds issued within 72 hours of receiving the returned product.
  • Products must be returned in their original condition, unused, and unopened, with the packaging intact.
  • Proof of the issue is required, including a description of the problem.
  • If these conditions are not met, no exchange or refund will be issued.
  • Refunds will be issued in cash or via CliQ (only in Jordan).

Terms and Conditions

This website is owned and operated by O`shea Cosmetics, based in Jordan. By using our site, you agree to these terms and conditions, which may be updated or changed without prior notice.

Placing Orders and Payment:

  • We reserve the right to refuse orders if items are unavailable.
  • We may refuse orders from customers who cancel, exchange, or request refunds improperly or frequently.
  • We reserve the right to seek compensation and legal fees from individuals who misuse our site (e.g., fraud).
  • We may take legal action against any illegal activities related to our site.
  • All prices listed on our site include taxes and are final and non-negotiable.
  • We reserve the right to change product prices at any time without prior notice.
  • Once your order is confirmed, payment must be completed using the selected method.
  • Payment will be deducted immediately when paying by credit card.
  • Ensure that all information provided is correct. This information will only be shared in cases of fraud detection or by authorities.
  • We are not responsible for any fraudulent or incorrect use of payment methods.
  • Orders containing more than 15 products may be subject to review or cancellation.
  • We reserve the right to review or cancel orders that we believe are not for personal use.
  • We reserve the right to refuse or accept orders at our discretion.
  • We recommend reading the privacy policies of third-party providers we work with. 

Site Usage and Personal Information:

  • Personal information will only be used to provide the best possible service to customers and will not be shared.
  • We do not guarantee that the site will be free of errors, malfunctions, or viruses.
  • Customers are expected to treat our staff with respect and high ethics.
  • We are not responsible for any issues arising from customers' failure to follow instructions. 

Intellectual Property Rights:

  • All graphics, logos, and product images are protected by intellectual property rights and may not be used without permission.
  • We have made every effort to accurately display product images, but we cannot guarantee that your screen will display colors accurately. 

Comments and Suggestions:

  • Comments and suggestions left by users must be ethical and respectful. We reserve the right to remove or modify any offensive or threatening comments.
  • By leaving a comment, you agree that it will not violate any rights (e.g., copyrights or trademarks). We are not responsible for any comments or suggestions posted by users.
  • If a suggestion leads to the development of a product, it will be protected by intellectual property rights.

 These terms aim to provide clear and professional guidelines for the Oshea Cosmetics website.