FAQ’s O'shea Cosmetics
1. Are your products safe to use during pregnancy?
All of our butter products are safe to use during pregnancy, especially organic shea butter. Regular use combats the appearance of stretch marks, but some of our products are not suitable for pregnancy, namely: Retinol serum / eye cream / day cream.
2. Are your products safe to use for kids?
Absolutely, all of our organic butters, oils and hair care products are safe for children. However, we do not recommend using African soap, serums, scrubs, or creams for children.
3. How to get help on finding the right product for me?
You can contact O'shea beauty experts via the WhatsApp numbers on our website.
4. Can I return a product ?
Yes, a product can be returned according to the following return terms:
Refund and exchange terms
- Orders are accepted for cancellation within 24 hours.
- The refund or exchange must be made within 48 hours, with a refund within 72 hours of receiving the returned product and the customer bears the shipping fees.
- Products must be returned in their original condition, unused and unopened, with the packaging intact. Proof of the problem is required, including a description and photos of the problem.
- If these conditions are not met, no exchange or refund will be issued.
- The company has the right to accept or reject the refund or exchange request.
- Refunds are in cash or via CliQ for users in Jordan only
5. Is there after-sales service?
Oshia provides after-sales service to ensure that you have the best possible experience with our products
1. Do you offer international shipping?
Yes we ship worldwide
2. How much does shipping cost?
Delivery Fees:
- Jordan: 2 JOD fees for delivery, Free delivery for orders over 15 JOD,
- Lebanon: 3 USD fees , Free delivery for orders over 35 USD
- Palestine: Free delivery
- Occupied Palestinian Territories: 50 ILS
- International Orders will be calculated.
3. Where can I buy your products?
We are an online store, but if you are in Jordan, you will find our products in many pharmacies and cosmetics stores.
1. What are the benefits of shea butter?
Shea butter reduces dryness, retains moisture inside the skin, helps treat stretch marks and reduces their occurrence, in addition to treating eczema, psoriasis, and skin cracks.
2. Is mango butter used for the body or face?
Mango butter is used for the body, as it is effective in moisturising and nourishing the skin. As for the face, it is especially recommended for very dry skin.
3. Is mango butter suitable for use under the sun?
Yes, it provides a natural barrier on the skin due to its high antioxidant content, but it does not replace sunscreen.
4. Is lemon butter suitable for lightening sensitive areas?
Lemon butter can be used to lighten sensitive areas, as it contains natural lightening properties that contribute to improving skin tone and unifying the area safely and effectively.
5. Is lemon butter effective for melasma and pigmentation?
Yes, thanks to its natural properties, lemon butter works to reduce melasma and dark spots over time and depending on the condition.
6. Is avocado butter suitable for sensitive skin?
Avocado butter is suitable for sensitive skin, as it is safe to use and helps to moisturize and nourish the skin gently.
7. Is avocado butter useful for reducing wrinkles?
Yes, avocado butter can be useful in reducing wrinkles, especially if they are caused by dry skin.
8. What are the main ingredients that distinguish African soap?
It contains natural ingredients such as shea butter, palm kernel oil, and organic ash.
9. Does the soap treat acne?
Yes, Oshea African soap is effective in treating acne, as it contains natural ingredients that help cleanse the skin, reduce excess oils, and fight bacteria that cause pimples, which contributes to improving the appearance of the skin.
10. Does the soap treat pimples under the skin?
African soap helps treat pimples under the skin, thanks to its cleansing and antibacterial properties that help reduce their appearance.
11. Is the hair treatment suitable for dyed hair?
Yes, the hair treatment is completely suitable for dyed hair, as it helps reduce damage caused by the dyeing process. It moisturises the hair and enhances its health, which helps maintain the hair colour and prevents it from fading faster.
12. Does the hair treatment treat damage caused by dye and repeated styling heat?
Yes, the hair treatment is effective in repairing damage caused by dye and repeated heat styling. It restores hair vitality and elasticity, making it less prone to breakage and split ends.
13. Can the hair Leave-In be used for children?
Yes, the hair nourisher can be used for children, as it helps eliminate tangles and facilitates combing.
14. Is the hair Leave-In used before or after blow drying?
The hair Leave-In is used either before blow drying to protect the hair from heat, or after blow drying to improve its appearance and maintain its moisture.
15. What is the effect of beauty serum on skin glow?
Beauty serum enhances skin freshness and gives it a natural glow by nourishing the skin barrier and improving its elasticity.
16. Can retinol serum be used with other skin care products?
It is recommended to avoid using retinol serum with other strong active ingredients such as benzoyl peroxide, AHAs, or BHAs in the same night routine, as this can increase skin irritation.
17. What are the results of using retinol serum regularly?
Regular use of Retinol Serum improves skin texture and increases its freshness, and helps reduce the appearance of fine lines and pimples.
18. Is day cream suitable for all skin types?
The day cream is suitable for all skin types, used daily for dry skin, and can be used twice a week for oily and combination skin.
19. Is night cream suitable for dry skin?
Yes, the night cream is perfectly suitable for dry skin, as it provides deep hydration.
20. Does moringa oil help improve skin tone?
Yes, Moringa Oil helps improve skin tone because it contains vitamin C and minerals that nourish and deeply moisturise the skin. These ingredients work to enhance skin radiance and reduce the appearance of dark spots, which leads to an even skin tone and makes the skin look healthier and fresher.
21. Can jojoba oil be used for nail care?
Yes, Jojoba Oil Can Be Used for Nail Care, as it Nourishes and Softens the Surrounding Area.
22. Is face scrub suitable for all skin types?
Yes, the Oshea Facial Scrub is suitable for all skin types thanks to its gentle and effective natural formula that guarantees distinctive results.
23. Does coffee scrub help reduce signs of cellulite?
Yes, coffee body scrub helps to significantly reduce the appearance of cellulite due to its toning properties.
24. Does Himalayan salt scrub help detoxify the skin?
Yes, Himalayan salt body scrub effectively helps to detoxify the skin, which promotes healthy skin.
25. Does coconut scrub reduce body acne?
Yes, coconut body scrub helps to reduce body acne and improve the overall appearance of the skin
1. What payment methods do you accept?
- Jordan: Cash, Visa/Debit card, Apple Pay.
- Internationally:Visa/Debit card,Mastercard, Apple Pay, PayPal,Google Pay.
2. Do you offer cash on delivery services?
We offer this service ONLY in Jordan, Palestine and Lebanon